Returns & Exchanges

At Origo Shoes, we want you to be completely satisfied with your sustainable footwear; if your purchase isn't a perfect fit, you can return or exchange unworn items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Place the unworn shoes in their original eco-friendly packaging and include any provided packing slips to ensure faster processing.

3

Print and Attach Label

Download and print the prepaid shipping label provided by the portal, then securely attach it to the outside of your return box.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; once received and inspected, we will issue your refund or ship your exchange.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing